Privacy Policy for Southwest Regional Wound Care Center

 

 

Last Updated:  10/01/2024

At the Southwest Regional Wound Care Center we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect the information provided by visitors to our website and patients who opt in to services such as SMS appointment reminders.

By using our website and services, you agree to the collection and use of information as described in this policy.

Information We Collect

We collect personal information through various channels when you interact with our clinic, including:

  • Website Forms: When you register, book an appointment, or request information online.
  • SMS Communication: When you opt in to receive SMS appointment reminders.
  • Cookies: When you browse our website, cookies may collect technical information such as your IP address and browser type.
  • Patient Records: As required by law or regulation, we store medical records and contact details for the purpose of providing healthcare services.

The types of data we may collect include:

  • Name, email address, phone number
  • Date of birth and insurance information
  • Preferred communication method (SMS, email, etc.)
  • Appointment dates and times
  • IP address and website usage data (through cookies)

How We Use Your Information

Your personal information is used to provide healthcare services efficiently and securely. Specifically:

  • Appointment Scheduling: To confirm and manage your appointments.
  • SMS Reminders: If you opt in, we will send you reminders about upcoming appointments.
  • Billing and Insurance: To process payments and coordinate with your insurer.
  • Patient Communication: To send health updates, follow-up instructions, or responses to inquiries.
  • SMS opt-in or phone numbers for the purpose of SMS are not being shared with any third party and affiliate company for marketing purposes.

SMS Appointment Reminders

By opting in to receive SMS reminders, you consent to the following:

  • You will receive appointment confirmations, reminders, and other relevant notifications via text message.
  • Standard messaging rates may apply, depending on your carrier and plan.
  • You can opt out of SMS reminders at any time by replying with “STOP” to any SMS you receive, or by contacting us directly at [(806) 793-8869/erin@josephwolcott.com].

We use a third-party SMS service provider, RingCentral to send appointment reminders. Your phone number will be shared with this provider only for the purpose of delivering the reminders.

How We Share Your Information

We do not sell, rent, or trade your personal information. However, we may share your data under the following circumstances:

  • With third-party service providers (e.g., SMS platforms, payment processors) to facilitate our services.
  • With insurers or healthcare networks to coordinate care or process claims.
  • As required by law, such as in response to a court order or regulatory inquiry.

We ensure that any third parties with whom we share your information are bound by confidentiality agreements and comply with applicable privacy laws.

Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your information from unauthorized access, loss, or misuse.

  • Encryption: We encrypt sensitive data, such as medical records and contact information, during transmission and storage.
  • Access Controls: Only authorized staff members have access to your data on a need-to-know basis.
  • Third-Party Security: We assess the security protocols of our service providers, including our SMS provider, to ensure compliance with applicable privacy laws.

Despite our efforts, no method of transmission over the internet or mobile networks is 100% secure. We encourage you to contact us immediately if you suspect a data breach or unauthorized use of your information.

Your Choices and Rights

You have the following rights regarding your personal information:

  • Opting out of SMS reminders: Reply “STOP” to any SMS, or contact us at [Phone/Email] to opt out.
  • Accessing your information: You can request a copy of the personal information we hold about you by contacting us.
  • Updating your information: If any of your personal data is incorrect or outdated, please let us know so we can update it.
  • Requesting deletion: You may request the deletion of your personal data, subject to legal and regulatory requirements.

Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience and gather information about how visitors use the site.

  • Essential Cookies: Necessary for core functionality, such as secure access to patient portals.
  • Analytical Cookies: Used to analyze site usage and improve performance.
  • You can manage or disable cookies through your browser settings. However, disabling cookies may affect your experience on our website.

For more information on our cookie policy, please visit [Link to Cookie Policy].

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. When we make changes, we will post the updated policy on our website with the “last updated” date.

SMS Terms & Conditions

SMS Consent Communication:

The information obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
Types of SMS Communications:
If you have consented to receive text messages from Southwest Regional Wound Care Center, you may receive messages related to the following:
  • Appointment reminders
  • Follow-up messages
Example: “Hello, this is a friendly reminder of your upcoming appointment with Dr. Wolcott at the Southwest Wound Care Center on February 4, 2025 at 9:00.   Reply STOP to opt out of SMS messaging at any time.”

Message Frequency:

Message frequency may vary depending on the type of communication. For example, you may receive up to two SMS messages per week related to your appointments or follow up messages.

Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

Opt-In Method:

You may opt-in to receive SMS messages from Southwest Regional Wound Care Center in the following ways:
  • Verbally, during a conversation. We get consent verbally by asking do you agree to receive conversational text messages from Southwest Regional Wound Care Center. Message frequency varies. Message and data rates may apply. For assistance, text HELP or visit our website at www.southwestwoundcare.com. To opt out at any time, text STOP. Visit https://southwestwoundcare.com/privacy-policy/ for privacy policy and https://southwestwoundcare.com/privacy-policy/ for Terms of Service.

Opt-Out Method:

You can opt-out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

Help:

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at https://southwestwoundcare.com/contact-us/ or email erin@josephwolcott.com
Standard Messaging Disclosures:

Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:
Southwest Regional Wound Care Center
Phone: (806) 793-8869
Email: erin@josephwolcott.com
Address: 2002 Oxford Ave. Lubbock TX  79410